Shipping policy

Shipping Policy

Thank you for shopping with Weihausen Atelier! Each order is thoughtfully prepared and packaged before making its way to you.

Processing & Turnaround Times

Processing times vary depending on the item and current order volume. In-stock items typically ship within 1-3 business days. Made-to-order, personalized, and custom pieces may require additional processing time typically between 1-3 weeks depending on current order volume.

If you need an order by a specific date, please contact Weihausen Atelier before placing your order or add it into the special instructions portion of the check-out page. Requested need-by dates are not guaranteed unless confirmed directly by us.

Processing time refers to the time needed to prepare your order and does not include shipping transit time.

Shipping Rates

Standard shipping rates are displayed at checkout.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow time for tracking information to update after your shipping label has been created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address if your order has not yet shipped, but changes cannot be guaranteed once an order has been transferred to the carrier.

If a package is returned to Weihausen Atelier because of an incorrect or incomplete address provided at checkout, the customer may be responsible for additional shipping charges to have the order resent.

Shipping Delays

Once a package has been transferred to the shipping carrier, transit times are outside of our direct control. Delivery estimates are not guaranteed, and delays may occur due to weather, carrier disruptions, holidays, or other circumstances outside of our control.

If your package appears significantly delayed, please contact us and we’ll be happy to help with the next steps.

Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

If you are still unable to locate your package, please contact us at weihausenatelier@gmail.com with your order number and we’ll help determine the appropriate next steps.